Terms & Conditions

Bookings & Quotes

Following your initial enquiry, we may provide a free quote or recommendations where appropriate. For consultations and planning services, we may also ask you to complete a questionnaire before your appointment so we can make the most of our time together.

Where there are different options available, we may provide more than one recommendation or quote to help you choose what best suits your property, goals and budget.

Once you are happy to proceed, we will confirm your booking with you.

 

Deposits

A $50 deposit is required to secure bookings for consultations and pruning tutorials.

A deposit invoice will be sent before your appointment. Payment of the deposit confirms that you have read and accepted these terms and conditions and understand what is included in your booking.

Your deposit will be deducted from your final invoice.

 

Additional Work

We will always discuss any additional work or costs with you before proceeding.

If you request additional work on the day, we will do our best to accommodate it where time, weather and other circumstances allow. However, we may need to arrange another booking if there is not enough time available.

Additional work is charged at our current hourly rate unless otherwise quoted.

 

Invoicing & Payment

Final invoices will generally be issued once the agreed work has been completed.

Payment is due by the date shown on your invoice. Any applicable additional work, materials, travel or other agreed costs will be included on the final invoice.

For larger projects or work requiring materials to be purchased in advance, a deposit or progress payment may be required. This will be discussed with you before work begins.

 

Changes, Cancellations & Postponements

We understand that plans can change and life happens. If you need to cancel, change or postpone your booking, please give us at least 48 hours' notice.

With at least 48 hours' notice, your deposit can be transferred to a new booking date.

For cancellations or changes made with less than 48 hours' notice, a new deposit may be required to secure another booking. We will always consider exceptional circumstances on a case-by-case basis.

If we need to postpone your booking due to weather, illness or circumstances outside our control, we will contact you as soon as possible and work with you to arrange another suitable date.

 

Weather & Site Conditions

Some outdoor work, particularly pruning, planting and garden maintenance, is weather dependent. We reserve the right to postpone or modify work where weather or site conditions make it unsafe or unsuitable to proceed.

We will communicate with you if this is necessary.

 

Your Property & Site Access

Please ensure we have reasonable access to the areas where work is to be carried out and that any relevant gates, pets or other access considerations are managed before our arrival.

Please let us know about any known hazards, underground services, irrigation systems, structures, fragile surfaces or other site conditions that may affect the work.

We take reasonable care while working on your property but cannot accept responsibility for damage caused by previously unknown or concealed site conditions, underground services, unstable structures, diseased or structurally compromised trees, or other hazards outside our reasonable control.

 

Recommendations & Garden Plans

Our recommendations and garden plans are prepared specifically for your property based on the information available to us at the time of assessment.

Plant performance can vary due to weather, soil conditions, pests, disease, watering, maintenance and other factors outside our control. While we provide practical recommendations based on our experience, we cannot guarantee the growth, yield or survival of plants.

Garden plans and recommendations are provided for your personal use and may not be reproduced, resold or distributed without our permission.

 

Communication

We aim to keep communication clear throughout the process. We will confirm significant changes, additional work or additional costs with you before proceeding wherever reasonably possible.

If you are unsure about anything included in your booking, please contact us before work begins. We are always happy to discuss your requirements.

 

Acceptance of Terms

By accepting a quote, paying a deposit or confirming a booking, you acknowledge that you have read and accepted these Terms & Conditions.

These Terms & Conditions apply to the services provided by Kernow Trees & Edible Gardens and may be updated from time to time. The terms applicable to your booking will be those in place when your booking is confirmed.