Privacy Policy

 

Kernow Trees & Edible Gardens is the trading name of Kernow Arb Contracting Ltd. We respect your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, and how we manage your information when you use our website or engage our services.

 

1. Information We Collect

 

We may collect personal information when you:

 

  • Contact us through our website, email or phone

  • Request a quote or consultation

  • Complete an enquiry or consultation questionnaire

  • Book or purchase one of our services

  • Provide information about your property, garden or orchard

  • Receive an invoice or engage us for ongoing work

  • Leave a review

  • Subscribe to communications from us

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This information may include:

 

  • Your name

  • Email address

  • Phone number

  • Property or service address

  • Information about your garden, orchard or project

  • Information you provide through consultation questionnaires

  • Booking and service information

  • Invoicing and payment information

  • Any other information you choose to provide to us

  •  

2. How We Use Your Information

 

We use personal information to:

  • Respond to enquiries

  • Prepare quotes and recommendations

  • Arrange and manage bookings

  • Provide consultations, garden plans, pruning, orchard care and other services

  • Communicate with you about your booking or project

  • Prepare and send invoices

  • Process payments and maintain appropriate financial records

  • Provide personalised garden and orchard recommendations

  • Improve our website and services

  • Request or respond to customer reviews

  • Send marketing communications where you have agreed to receive them

We only collect and use information that is reasonably necessary for these purposes.

 

3. Services We Use

 

We use a number of trusted third-party services to help operate our business.

MyHost.

Our website is hosted and operated using MyHost Website Builder. Information submitted through our website may be processed through MyHost's systems.

Google Forms

We may use Google Forms to collect information through enquiry, consultation and other questionnaires.

Information submitted through these forms may be stored within our Google account and used to provide our services.

Xero

We use Xero for accounting, invoicing and financial record keeping. Information required for invoicing and business records may be stored and processed through Xero.

Tradify

We use Tradify to help manage quotes, jobs, scheduling, customer information and other aspects of our work.

Relevant customer information may therefore be stored within Tradify as part of providing and managing our services.

Google Analytics

We use Google Analytics to understand how visitors use our website and to help us improve the website and customer experience.

Google Analytics may collect information such as pages visited, approximate location, device information, browser information and interactions with the website. This information is generally collected in an aggregated or pseudonymous form.

Google Reviews

We may display or link to customer reviews through Google services. If you choose to leave a review, your review and any information that you make publicly available through your Google account may be visible to others.

We do not control the information you choose to make publicly available through Google.

 

4. Cookies & Website Analytics

 

Our website may use cookies and similar technologies to help the website function and to understand how visitors use our website.

Google Analytics may use cookies or similar technologies to collect information about website usage.

You can manage or restrict cookies through your browser settings. Restricting cookies may affect how some websites function.

 

5. Sharing Your Information

 

We do not sell, rent or trade your personal information.

We may share or allow access to personal information with trusted service providers where this is reasonably necessary to operate our business or provide our services, including our website, accounting, job management, forms and analytics providers.

These providers may process information in New Zealand or overseas. Where information is handled by overseas providers, we take reasonable steps to ensure that it is handled in accordance with applicable privacy requirements.

We may also disclose personal information where required by law or where reasonably necessary to protect our legal rights, property or safety.

 

6. Keeping Your Information Secure

 

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This includes using reputable third-party service providers and taking reasonable measures to protect our business accounts and systems.

However, no online service or electronic storage system can be guaranteed to be completely secure.

 

7. How Long We Keep Your Information

 

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by New Zealand law.

Some business and financial records must be retained for a specified period to meet legal and accounting requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

 

8. Your Privacy Rights

 

Under the New Zealand Privacy Act 2020, you have rights relating to the personal information we hold about you.

You may request:

  • Access to personal information we hold about you

  • A copy of that information

  • Correction of information that is inaccurate or out of date

  • Information about how your personal information is being used

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to personal information.

 

9. Marketing

 

If you choose to receive marketing communications from us, you can unsubscribe at any time.

We will not use your personal information for direct marketing in a manner that breaches applicable New Zealand privacy or electronic messaging laws.

 

10. Third-Party Websites

 

Our website may contain links to third-party websites, including Google and other services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external service before providing personal information.

 

11. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The most recent version will be published on our website.

 

12. Contact Us

 

If you have any questions about this Privacy Policy, would like to access or correct your personal information, or have a privacy concern, please contact us:

Kernow Trees & Edible Gardens
Waikato, New Zealand
Email: info@kernowtreesandedibles.co.nz
Website: www.kernowtreesandedibles.co.nz

 

If you have concerns about how your personal information has been handled and we have not been able to resolve your concern, you can contact the Office of the Privacy Commissioner of New Zealand.

Last updated: September 2026